Artificial Intelligence in an open banking environment has revolutionised the way customers approach and leverage their financial information. The face of banking is changing across Australia and around the globe. With the launch of open banking and the Australian Consumer Data Right, the latest digital technologies and an ever-changing regulatory landscape, customers are demanding enhanced experiences and increased value for money. Artificial Intelligence (AI) is just one technology that is enabling banks and financiers to provide increased efficiencies behind the scenes, new product lines upfront, and to ensure a heightened customer experience for all. The customer experience has become the significant driver of any brand's growth and often their point of differentiation.